General Questions
What is the address of the Four Season Holidays office?
Visit www.fourseasonholidays.in contact-us to learn about our office address, or call any of our Tour Directors.
What will be generally included in my tour?
Generally, your tour will include the following: Airfare – An Economy class seat for all air travel mentioned in the itinerary are provided. Accommodation – On twin sharing basis. We provide triple sharing rooms in some rare cases. You will be notified in advance in such cases. Transport – As per destination and group size. Most of the tours will have air-conditioned coaches for ground transport. Meals – Breakfast, Lunch, Dinner. Please check your itinerary for specifics. Sightseeing – Entry Fees, Guide charges as per itinerary Tips – Driver and Guide tips Tour Manager Services TravelLive also offers complementary Tea or Coffee on most of days
Is the tour itinerary fixed? Or does it change while on tour?
TravelLive finalises the tour itinerary months before the actual departure, and books the local accommodation, flights, and transports according to the plan. We always endeavour to operate the tour as per the original itinerary. Sometimes we change the sequence of our tour for operational reasons. This means, all the attractions published in the itinerary are covered, only in a changed sequence. In some unavoidable situations beyond our control forces us to change the original tour itinerary either before the tour or while on tour. These may be triggered by sudden changes in state or country regulations / changes in schedule announced by airline or other transport providers / local political situations including labour unrest / weather situation such as snowfall etc. Such change/s are communicated to you as soon as we can make alternate arrangements; either before tour by message/call or while on tour by our Tour Leader.
What is a typical size of a tour group?
The number of guests traveling in one tour varies depending on the destination and season. The average group size for international tours is between 25 to 35.
Who would be my co-travellers?
Your co-traveller may be an individual of any profession, religion, language, or nationality. When you return from your dream holiday, we assure you that there will be additions to your friends list.
Can I modify or change my booking after confirmation?
Yes, you can change or amend your booking after confirmation. We will assist you with all changes. Depending on the requested change, charges may apply.
Can I extend my stay while on a group tour?
Yes, you may extend your stay after the completion of a group tour, or you can have your add-on program before the tour and join the tour on day one. We can arrange an Add-On portion to the group tour, which is customised to your requirements. You must specify your requirements at the time of booking, as any such extensions or deviations would need modifications to your original trip.
What happens when TravelLive cancels a tour?
In rare cases when we cancel a tour for operational reasons, you can opt for any other tour of your liking from our available tour list. Should you wish, we will process a full refund of your payment within 30 working days of the cancellation of the tour. The refund will be processed by bank transfer to your account in Indian Rupees.
What is TCS? How much TCS will apply on my tour?
The term TCS stands for Tax Collected as Source. Keep in mind, this is not an additional tax. The Government is collecting advance tax from you, which will be refunded or settled with your next tax return filing. Majority of our travellers, who have a valid PAN card and file tax return in India, get back the entire TCS amount. The prevalent rate for TCS is 5% of the package value up to a value of Rs. 7 lakhs. For packages above Rs. 10 lakhs, a rate of 20% will apply for expenditure above Rs 10 lakhs. For details, please check the notification from Government of India Press Information Bureau website link.
What is TCS? How much TCS will apply on my tour?
The term TCS stands for Tax Collected as Source. Keep in mind, this is not an additional tax. The Government is collecting advance tax from you, which will be refunded or settled with your next tax return filing. Majority of our travellers, who have a valid PAN card and file tax return in India, get back the entire TCS amount. The prevalent rate for TCS is 5% of the package value up to a value of Rs. 10 lakhs. For packages above Rs. 10 lakhs, a rate of 20% will apply for expenditure above Rs 7 lakhs. For details, please check the notification from Government of India Press Information Bureau website link link.
What are the age limits for a Child and an Infant?
Infant fare applies to passengers below the age of 2 years. Child fare applies to passengers below the age of 11 years. A passenger with an age of 11 years or more will fall in adult category.
Flights
Which airline do you use?
We fly with various premier airlines which are suitable for our category of tours. Selection of airlines depends on the flight schedule, airport, baggage policy, airline terms and conditions, and airfare. Airline selected for your tour will be informed at the time of booking. All our tour pages show the flights details.
When will I receive the air tickets for my Group Tour?
The air tickets for group tours are blocked well in advance. Air tickets copies will be handed over to Travellers on the Get-Together-Meet prior to the departure date which is generally between seven to ten days before departure. Four Season Holidays will invite you to this meeting well in advance.
How much baggage will I be allowed? Are there any restrictions on items I carry?
It is always advisable to travel light. Carry as much material as you can handle while transferring to hotels / trains / buses. The baggage allowance for check-in & carry-on baggage varies as per the airline and the class of travel. We usually book tickets with a reasonable baggage allowance. The exact baggage allowance for your scheduled airline will be conveyed to you prior to your departure. Every airline has a list of items restricted to be carried. You will find the details of the same on your air ticket.
Can I change the class of my air travel?
Four Season Holidays group tour generally includes economy class air tickets. If you wish to change the class of travel of premium, business, or first, you may do so at the time booking your tour at an additional price.
Hotels
What class of accommodation is provided on the tour?
Four Season Holidays provides good quality accommodation throughout the tour. The Hotels will be either good 3 Star or 4 Star categories. The location of the accommodation generally depends on the tour program. Our website will show indicative accommodations in each city. However, based on the prevalent situation, we may provide a different but equivalent accommodation.
What type of rooms do you provide?
Generally, the rooms are twin or double bedded and extra bed (if needed) is provided in the form of a mattress on the floor. You can opt for single occupancy room by paying single room supplement at the time of booking.
May I know hotel names at the times of booking?
You will know the suggested names of the hotels or accommodation which we typically use for that tour. You can find these on our website as well as tour brochures. You will get the confirmed list of the hotels during the Pre-trip Briefing. We ensure we provide the same class of accommodation in case the original accommodation is not available.
Meals
What type of meals are included on tour?
As per the tour itinerary, we arrange pre-set menu with Vegetarian / Non vegetarian choices in the same restaurant/s. Your tour brochure clearly indicates whether breakfast, lunch, or dinner will be provided on each day of the tour. Depending on availability and convenience of the itinerary, we offer either local or Indian cuisine in a given meal. We try our best to offer a combination of cuisines in each tour. Additionally, we make best effort to provide complementary tea / coffee in the afternoon, depending on availability.
Can I request for a special meal?
Yes, special meals like Jain Meals, Fasting meals are provided as per availability. For air travels, we book meals as per guest preference. At times, under extreme circumstances, the requested option may not be available. Options are limited on international tours considering the local availability.
Do you have arrangements for drinking water on tour?
In some countries, the hotels will provide a limited quantity of complementary water bottles. In some other countries, one can take the water from tap. In the countries where the tap water is not potable (drinkable), we provide bottled water every day in a limited quantity. We advise that you carry an empty water bottle which can be refilled at hotel, restaurant or at various sightseeing places.
On Tour
Does the Tour Director assist us on the entire tour?
Yes, the Tour Manager will assist you throughout the tour from India (specifically from Group departure airport) and this is one of the main highlights of Four Season Holidays India.
In which language will the Tour Director communicate with us on tour?
The Tour Directors are fluent in Bengali, Hindi and English.
How can our relatives contact us in emergency situations when we are on tour?
We provide a set of pre-departure information that you can share with your relatives. Your relatives may call to the emergency contact number provided in the pre-departure information sheet or contact you at the hotel directly..
Do you provide a Leave Travel Certificate (LTA/LTC) letter?
Yes, we do provide a Leave Travel Certificate for the tour. Kindly get in touch with your travel advisor of Four Season Holidays to generate your LTC letter.
Can we request for a wheel-chair at the airport?
A wheel chair request needs to be given at the time of booking along with a medical certificate. Airline & airport policies vary around the world and at times, a wheel chair request may be chargeable in certain airports.
Can we get a wheelchair on tour?
Four Season Holidays does not provide wheelchair facility while on the tour. Wheel-chair bound guests will have to carry their own wheelchair and should be accompanied by their family member(s) who can move and carry the wheel chair.
Will I get a front seat in the bus / coach?
The Tour Director of Four Season Holidays will alternate the seating positions in the coach/bus/tempo traveller/car every day with a focus is to give same seating satisfaction to every member of a group.
What if I lose my baggage/ luggage on tour?
Your luggage is your responsibility. In the unfortunate situation of you losing your luggage, you are required to fill up the complaint claim form at the airline counter before leaving the airport . You may need to provide your hotel/ residence details to airline, so your baggage can be sent to your hotel directly by airline. You may get assistance using applicable insurance.
Can we skip sightseeing on the group tour ? Will we get a refund for skipped sightseeing?
Yes, you can skip sightseeing on a group tour but you will not be entitled to claim a refund of the same as all the services are pre-booked.
If I misplace my passport, what assistance will you provide?
Typically, only 1 Tour Director is assigned to manage the group & since (s)he has to follow the itinerary, the group may have to move ahead to the next destination while you may have to stay back at your current location – additional services will be on chargeable basis. We will try our best to provide you with assistance – subject to availability & on chargeable basis – who will assist you with all the required & necessary formalities like lodging a complaint / FIR at the nearest police station & securing a Landing Certificate from the Indian Embassy of the respective international destination.